Terms of Service

Terms of Service

Last updated: 6 June 2026

1. What this service is

Richards Bay Mechanic is an independent local enquiry and connection service. We help customers submit vehicle repair enquiries and, where possible, connect them with relevant local mechanics or workshops in and around Richards Bay, KwaZulu-Natal.

2. What this service is not

Richards Bay Mechanic is not a mechanic, repair workshop, towing company, vehicle dealer, insurer, or emergency service. We are not affiliated with Volkswagen, Audi, or any vehicle manufacturer. We do not inspect vehicles, diagnose faults, provide repair quotes, perform repairs, sell parts, or guarantee workshop availability.

3. Third-party mechanics and workshops

Any repair work, quote, call-out fee, diagnosis, parts supply, payment, warranty, refund, timeline, or complaint is between you and the mechanic or workshop you choose to deal with. You are responsible for confirming the provider’s qualifications, pricing, terms, workmanship, and warranty before accepting any work.

4. No guarantee of repair outcome

We may try to connect you with a suitable local provider, but we do not guarantee that your vehicle will be repaired, that a provider will be available, that a quote will be accepted, or that the final repair cost will match any early estimate.

5. Customer responsibility

When submitting an enquiry, you agree to provide accurate information about:

• Your contact details
• Your location or service area
• Your vehicle make and model
• The problem you are experiencing
• Whether the vehicle is safe to drive or not

You should not submit false enquiries, spam, abusive messages, or sensitive information such as banking details, ID numbers, passwords, or private documents.

6. Emergency situations

This website is not an emergency breakdown or roadside safety service. If you are in danger, stuck in an unsafe place, or involved in an accident, contact emergency services, your insurer, or a trusted roadside assistance provider immediately.

7. Website information

The information on this website is provided for general enquiry and lead connection purposes only. We try to keep information accurate, but we do not guarantee that all service descriptions, areas, response times, or provider availability will always be correct or up to date.

8. Limitation of liability

To the fullest extent allowed by law, Richards Bay Mechanic will not be responsible for loss, damage, poor workmanship, delays, pricing disputes, vehicle damage, missed appointments, failed repairs, or any issue arising from work performed by third-party mechanics, workshops, or service providers.

9. Privacy

Your use of this website is also covered by our Privacy Policy, which explains how enquiry information may be collected, stored, and shared for follow-up.

10. Changes to these terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a new “Last updated” date.

11. Contact

For questions about these terms, contact us through the WhatsApp button on the website or use the contact details shown on this site.