Privacy Policy

Last updated: 6 June 2026

Richards Bay Mechanic is a local enquiry and connection service. We help people submit mechanic-related enquiries and connect them with relevant local mechanics or workshops where possible. We are not a vehicle repair workshop and we do not perform repairs ourselves.

1. Information we collect

When you use our website, WhatsApp button, or request callback form, we may collect:

Your name
Phone number
Area or suburb
Vehicle make and model
Vehicle registration number, if you choose to provide it
Description of the vehicle problem
Preferred contact time
Basic website usage data through tools such as Google Analytics, if enabled

2. Why we collect this information

We collect this information to:

Receive and manage mechanic-related enquiries
Contact you about your enquiry
Share relevant enquiry details with a local mechanic or workshop for follow-up
Improve our website, ads, and lead quality
Prevent spam, abuse, or false enquiries

3. Sharing your information

By submitting an enquiry, you agree that we may share your submitted details with a relevant local mechanic, workshop, or service provider so they can contact you directly about your vehicle issue. We do not sell your personal information to unrelated third parties.

4. Google Analytics and advertising tracking

This website may use Google Analytics and Google Ads conversion tracking to understand website visits, form submissions, WhatsApp clicks, and advertising performance. These tools may use cookies or similar technologies. You can control cookies through your browser settings.

5. Google Sheets and Apps Script

Form submissions may be stored in a Google Sheet connected to this website through Google Apps Script. Access to that Sheet should be limited to the site owner or authorised people involved in managing enquiries.

6. Data security

We take reasonable steps to protect submitted information. However, no online form, email, WhatsApp message, or storage system can be guaranteed to be 100% secure. Do not submit banking details, ID numbers, passwords, medical information, or other sensitive personal information through this website.

7. How long we keep information

We may keep enquiry records for lead management, customer follow-up, reporting, and dispute prevention. When information is no longer needed, it should be deleted or anonymised where practical.

8. Your rights

You may contact us to ask for:

Access to the personal information we hold about you
Correction of inaccurate information
Deletion of your information where legally and practically possible
Withdrawal of consent for future contact where applicable

9. Third-party mechanics and workshops

Once your details are shared with a mechanic or workshop, their own privacy and customer handling practices may apply. You should confirm pricing, repair terms, warranty terms, and data handling directly with the mechanic or workshop before accepting any work.

10. Contact

For privacy-related requests, contact us through the WhatsApp button on the website or use the contact details shown on this site.